Social security: reviewing the decision-making system

Reforming Benefits Decision-Making

JUSTICE and the Administrative Justice Council - July 2021

Being denied benefits can have a devastating impact on individuals' and their families' lives. The economic fall-out from Covid-19 has only increased these risks. It is therefore vital that there is a fair benefits system that is accessible and makes timely and accurate decisions, and for there to be an effective means of reviewing decisions once made. The findings of this report demonstrate that the benefits system is not working as well as it should, in particular for those with health conditions and disabilities, especially mental health conditions and fluctuating conditions. The report makes recommendations that seek to ensure welfare support is made available to those that need it as quickly, accurately and effectively as possible.

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